Deposit & Booking Requirements A non-refundable deposit of 50% of the total treatment cost is required to secure all special offer or discounted price appointments. Cancellations made within 24 hours of your appointment time, or failure to attend (no-show), will result in the 50% deposit being retained. Appointment reminders are sent 24 hours prior to your appointment. Please contact us as early as possible if you need to reschedule to avoid charges being applied. We reserve the right to request payment in full before confirming a booking. If full payment is taken, this amount will be treated in accordance with our non-refundable booking fee policy and retained in line with the late cancellation terms above.