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                                                                  Client Code of Conduct
 
At Lavish Aesthetics (Clinic) Limited, we are committed to providing a safe, respectful, and professional clinical environment for all clients and staff. We expect all individuals attending the clinic or communicating with us to behave in a courteous, appropriate, and respectful manner at all times. This policy outlines the standards of conduct required when engaging with our clinic, whether in person, by telephone, via email, or through social media platforms.

Expected Standards of Behaviour

All clients are expected to:

  • Treat staff and other clients with respect and courtesy

  • Communicate calmly and appropriately

  • Follow clinic policies and professional advice

  • Respect clinic premises, equipment, and property

  • Raise concerns through the appropriate formal channels

Unacceptable Behaviour

Lavish Aesthetics (Clinic) Limited operates a zero-tolerance approach to abusive, threatening, inappropriate, or intimidating behaviour. Unacceptable behaviour includes, but is not limited to:

  • In Person Aggressive or intimidating behaviour

  • Shouting, swearing, or verbal abuse

  • Threatening language or gestures

  • Discriminatory, racist, sexist, or offensive remarks

  • Physical intimidation or deliberate damage to clinic property


Telephone, Email & Other Communication

  • Abusive, aggressive, or threatening language

  • Repeated excessive contact intended to harass, pressure, or intimidate staff

  • Offensive, defamatory, or inappropriate written or verbal communication

  • Demands that fall outside of clinic policy or regulatory compliance

  • Demanding the return of monies for a treatment already carried out, or attempting to pressure, threaten, intimidate, or coerce the clinic for immediate reimbursement instead of following the formal Complaints Policy


If you are dissatisfied with any aspect of your treatment, you must follow the clinic’s formal Complaints Policy. Financial disputes or refund requests will only be considered through this structured process.

Social Media

  • Posting false, misleading, or defamatory statements

  • Harassment of staff members online

  • Tagging, messaging, or contacting staff through personal accounts

  • Encouraging others to post harmful, abusive, or damaging content

  • Publicly sharing confidential clinic communications or private correspondence


Concerns must be raised directly with the clinic through the appropriate complaints procedure. Lavish Aesthetics (Clinic) Limited will not engage in disputes via social media platforms.

In the event of a serious breach of this policy, whether by a client directly or by a third party acting on their behalf (including but not limited to friends, family members, or acquaintances) Lavish Aesthetics (Clinic) Limited reserves the right to report the matter to the relevant local authorities and, where appropriate, initiate legal proceedings

Where legal action is required as a result of such conduct, the clinic further reserves the right to seek recovery of any legal costs, administrative expenses, and associated fees incurred. These costs may be pursued from the individual(s) responsible where legally permissible.

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